Return and Refund
Return & Refund Policy
60
Day Love It Guarantee
Feel relief or get your money back — no questions asked
Our Promise
Try Moriva™ in your home, in your real life, for a full 60 days. If you don't feel significant relief — or if it simply doesn't work for you — we'll refund your entire purchase within 48 hours.
No hassle. No questions. No judgment.
How to Return
1
Email Us
Contact returns@morivacare.com
2
Get Label
We send prepaid label
3
Ship It
Drop off at courier
4
Get Refund
Within 48 hours
Full Refund Includes
- ✓ Product cost
- ✓ Original shipping fees
- ✓ All applicable taxes
- ✓ Return shipping (we cover it)
Timeline: Refund processed within 48 hours of receiving your return. Bank processing takes 5–10 business days.
Return Requirements
- Within 60 days of delivery
- Original condition (normal use is fine)
- All accessories included
- Original order number
Normal wear from 60 days of daily use is completely acceptable. We understand you need to actually use it to know if it works.
Defective or Damaged?
If your Moriva arrives damaged or develops a defect:
- Email support@morivacare.com with photos
- We'll send a replacement immediately (ships within 24 hours)
- No need to return the defective unit first
Questions?
Returns: returns@morivacare.com
Support: support@morivacare.com
Response Time: Within 24 hours
We're here to make this easy. If you're not happy, we want to make it right.